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Terms & Conditions

Last updated June 2024

Your use of our translation services offered by J SEC ELLIS ENTERPRISE, located in Ghana found at the website www.swiftranslationpro.com, are subject to these Terms of Service, along with any additional guidelines which may referenced throughout this agreement.

By accessing and using the translation services made available at J SEC ELLIS ENTERPRISE then you agree to comply with these Terms of Service. If you do not agree with these terms, then please refrain from using our translation services, using the website www.swiftranslationpro.com or providing us with any personal data.

We ask that you carefully read and understand this agreement. Please note that the company J SEC ELLIS ENTERPRISE reserves the right to modify this agreement at any time and at its sole discretion. Any changes will become effective after having posted a revised Terms of Service to this website.

1. Use of our services

1.1 Subject to your compliance with these terms and conditions, the company J SEC ELLIS ENTERPRISE grants you for the term of this agreement a limited, personal and non-exclusive license to access and use the translation document services which are made available through the website www.swiftranslationpro.com.

1.2 These services are owned and operated by parent company J SEC ELLIS ENTERPRISE, and all customers will need to register for an account before they are able to use the services. The visual graphics and design elements of the website www.swiftranslationpro.com and all other elements of services which have been provided by the company are all protected by relevant intellectual property right laws.

1.3 To access these services, you will be asked to create an account and to enter your individual email, username and password as has been chosen by you during the registration period.

1.4 When you create your account, you must provide accurate and complete data.

1.5 Therefore, the company does not permit any other person to share your account and password, or for any part of the website being accessed through another person’s account.

2. Fees and payments

2.1 All fees for translation services shall be paid by the user in advance, in the amount which has been registered and acknowledged by the user when they have received a quote.

2.2 All quotes are final and a user has 30 days to accept the quote before it is no longer valid.

2.3 The company reserves the right to modify its fees and change its services from time to time.

2.4 All successful payments will display the following billing descriptor on the credit card statement STJE, GHANA.

3. Delivery

Standard Delivery:

  • Our standard delivery time for translation services is within 5 business days from the receipt of the complete source material and all necessary instructions.
  • Business days are defined as Monday through Friday, excluding public holidays.

Urgent Delivery:

  • For urgent translation requests, we offer a faster service with delivery within 36-48 hours.
  • Urgent requests must be clearly indicated at the time of submission and are subject to additional fees.

Submission and Confirmation:

  • The delivery time commences once we have confirmed receipt of your complete source material and all necessary instructions.
  • You will receive a confirmation email once we have all the required information to start the translation process.
4. Refunds and cancellations

4.1 In order to qualify for a cash refund for any part of the service then the user must contact the customer service department in writing explaining why they think that they are entitled to a refund.

4.2 This application must be made no later than 12 days after the company has finished the translation works.

4.3 Translation orders can only be cancelled up to the point of work beginning. As soon as works have begun then unfortunately it is no longer possible to have the work cancelled and the user will still be liable for the full fees of the job.

5. User proprietary rights

5.1 J SEC ELLIS ENTERPRISE agrees and declares that the user content and any and all patents and other rights in connection therewith shall be the sole property of the user and its assigns. It is the responsibility of the user to keep records of all content and translation documents.

5.2 Users agree that they will not resell or offer any of the delivered work to any other third parties without the company’s prior express written authorisation.

5.3 As part of its service, the translators agree that they shall keep all user materials and translation source documents strictly confidential.

6. Indemnity and Liability

6.1 Users agree that they shall defend, indemnify, and hold harmless the company and its offers, directors, employees, agents and affiliates as well as other service providers and other users for damages, losses, costs, liabilities and third party suits as well as expenses, including all reasonable attorney’s fees relating to or arising out of your use of the website or services, and for any breach by you of the terms of this agreement and any other terms and conditions which could be posted on the website from time to time.

6.2 Under no circumstance shall the company be responsible for any loss or damage resulting from your use of the website or the services, or from your reliance on content or material which is transmitted to you by other users or by service providers.

7. Term and Termination

7.1 The term of this agreement begins upon registering for an account with the website www.swiftranslationpro.com and accepting a quote for translation services.

7.2 Users may terminate this agreement at any time in writing and this agreement may also be terminated by the company at any time and in writing.

7.3 The company shall be entitled to terminate this agreement at any time and without prior warning if the user has breached any part of these terms and conditions.

8. Contact

Please get in touch if you have any further questions.